FAQs

Do you offer gift packaging?
Absolutely! Each and every JILZARAH item is automatically shipped with its very own JILZARAH pillow box or organza bag, perfect for any occasion.
What are my shipping options? How quickly will I receive my order?
We understand that receiving your items quickly is important to you. We strive to ship every JILZARAH order from our warehouse within 24 hours. Transit times may vary according to your location and shipping method selected.
I need to make a return.
We want you to be thrilled with your JILZARAH purchase from start to finish, and if you’re not happy, we’re not happy. If you’re not 100% satisfied with your purchase, you may return it to our warehouse within 30 days for an exchange or refund. We’ll even pre-pay the return shipping!*

Please contact Customer Service by calling 855-545-9272 or emailing customerservice@jilzarah.com, and we will be happy to provide a Return Merchandise Authorization (RMA) number, along with a prepaid return shipping label that you may print out. Unauthorized returns will not be accepted. Please see the table at the bottom of the page for our return policies.

*Prepaid return shipping labels are sent within the contiguous U.S. only. Customers are responsible for shipping costs to and from Alaska, Hawaii, and international locations.
How are JILZARAH designs made?
All JILZARAH designs and patterns are lovingly created by owner Jill Manzara, a longtime pioneer in the art of premium clay beads. Skilled artisans overseas meticulously hand-craft these exclusive designs out of layered polymer clay. This clay is then baked in an oven, hand-rolled into the premium beads you love and strung together to create each original JILZARAH treasure
Is JILZARAH jewelry safe?
Absolutely. All JILZARAH items have been rigorously tested and certified lead-free, nickel-free and cadmium-free.
How often do you develop new styles?
Trends in fashion and design come and go with the seasons. We honor our commitment to offering the freshest and most distinctive clay jewelry by releasing new colors and unique styles twice a year.
How do I care for my JILZARAH jewelry?
We want your JILZARAH keepsakes to look as good as new for years to come. Please avoid submerging your JILZARAH jewelry in water, as this may cause deterioration of elastic or leather. Beads and spacers may be cleaned with warm water and mild detergent or dishwashing liquid. Scrub gently with a toothbrush for stubborn dirt, and always dry thoroughly with a soft cloth.
What do I do if I forgot my password?
Please click HERE

Return Policies

Reason For Return

Options

Descriptions

Conditions

Change your mind? Want to cancel your order? No problem!

  • Refund
  • Credit
  • Exchange
  • Refund: You will be refunded total item value (less shipping) in original form of payment
  • Credit: Your account will be credited total item value (less shipping)
  • Exchange: Product may be exchanged for another item. In the event of a price discrepancy, you will be charged or credited accordingly.
  • All claims must be made within 30 days of receipt.
  • Refund: Product must be unopened with original tags.
  • Credit/Exchange: Product must have original item tags.

Did you receive damaged, defective or incorrect items? We're sorry. Let us make it right immediately.

  • Refund
  • Credit
  • Replacement 
  • Refund: You will be refunded total item value (less shipping) in original form of payment
  • Credit: Your account will be credited total item value (less shipping)
  • Replacement: Upon receipt of damaged/defective/incorrect items, we will send replacements immediately at no additional shipping cost.
  • All claims must be made within 30 days of receipt.